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Garantieregeling Exclusive Culitravel

Garantie geregeld: STO Garant

Om te voldoen aan de wettelijk verplichte garantiestelling maakt Exclusive Culitravel gebruik van STO Garant. U kunt dit controleren via de STO Garant deelnemerspagina (www.sto-garant.nl/deelnemers). Alle informatie over STO Garant vindt u op www.sto-garant.nl.

Bij elk (reis)aanbod van Exclusive Culitravel wordt duidelijk vermeld of de garantie van STO Garant van toepassing is. In de garantieregeling leest u wat de garantie inhoudt en welke voorwaarden van toepassing zijn. U vindt deze garantieregeling op de website van STO Garant (www.sto-garant.nl/downloads).

De werking

Indien de garantie van STO Garant van toepassing is op uw boeking, dan betaalt u de reissom niet aan Exclusive Culitravel, maar aan de derdengeldenrekening van Stichting Derdengelden Certo Escrow, een bij De Nederlandsche Bank (DNB) en de Autoriteit Financiële Markten (AFM) geregistreerde betaaldienstverlener (www.certo-escrow.nl). Deze stichting derdengelden waarborgt uw reissom tot na afloop van uw boeking. Wanneer diensten door financieel onvermogen van Exclusive Culitravel

niet (volledig en/of tijdig) worden verleend, dan voert STO Garant de garantie uit. In de garantieregeling leest u hoe u daar in dat geval aanspraak op maakt.


A guarantee in place: STO Garant

In order to meet its statutory obligation to provide a guarantee, Exclusive Culitravel uses STO Garant, a guarantee scheme recognised by the Netherlands Authority for Consumers and Markets (ACM). You can check that this is the case by visiting STO Garant’s website and verifying that the organisation is listed as a participant (www.sto-garant.nl/en/members). You can find all information relating to STO Garant at www.sto-garant.nl/en

Whether STO Garant's guarantee applies to a particular (travel) offer made by Exclusive Culitravel is specified for that offer. The Guarantee Scheme specifies what the guarantee covers and which conditions apply. You can find the Guarantee Scheme on STO Garant's website (www.sto-garant.nl/en/downloads).

How it works

If STO Garant's guarantee applies to your booking, you do not pay the booking amount to Exclusive Culitravel but instead into the escrow account belonging to Stichting Derdengelden Certo Escrow, a payment services provider registered with De Nederlandsche Bank (DNB) and the Dutch Authority for the Financial Markets (AFM). This trust account holds your payment in reserve until the trip booked has come to an end. The booking amount is then released to Exclusive Culitravel on the day after your trip ends. If Exclusive Culitravel should become financially insolvent before the end of your trip, STO Garant will implement the guarantee. The Guarantee Scheme details how you can make a claim under the guarantee in such cases.

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